In the unlikely event of a product received from us being damaged or not fit for purpose, the customer must notify the company via email address within 3 days of delivery and include photographs of the item in order for our quality assurance team to investigate the problem further.
Once all of the information is received and verified we will issue a full refund or FOC replacements.
In the event of a customer taking delivery of goods that are no longer required the company must be notified via email address within 10 days of the purchase.
In this case the company will refund the goods but will still insist on charging both the original carriage charge and any costs that are incurred in relation to collection of the goods from the customers address; this charge will be advised prior to the collection.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.